Customer Testimonials
Maybe the dealership is honest and forthcoming, but the service center missed the point. The staff at the gate are nice, but there is no contact with mechanic. This whole new system of technicians- middle people- to process intakes etc. does not help with my truck. Diagnosis is way too expensive. 'Solution' was already found at previous garage, and it was apparent the fix was deeper than just plugs, wires, sparks. No further testing for fuel injectors or anything cylinder related. So I pay for everything to be replaced, some of which was brand new. Truck drove for a day ... Read More DealerRater - Dec 13, 2025
Went in looking for a used small car and Emmit as always finds us what we need and is a great salesman to work with. Keep up the great work!!
Very professional and i will buy my next vehicle through them. My salesman Cooper Boardman was exceptional. Thank you so much. Jon Smiley
From the moment I reached out with my intent to buy a vehicle Kevin was on top of it. He helped me locate the right vehicle for me, within my price range, the make and model I wanted, and kept me in the loop the whole time with the status of the transaction.
Lack of communication and pricing , rips offs is more like it. Paid way to much not only for parts but for labor. They must do a lot of standing around. A quoted 5 hour job took 2 weeks. They don't listen to you. Still wondering just what exactly they really did do. And the service tech didn't even know what was going on and couldn't answer questions. And my service lady, clueless, let me leave with my vehicle when it was even completed. Broke down to be towed again for yet another pricy job. Just remember , will they do ... Read More DealerRater - Jan 9, 2024
Super easy experience! Kevin was great to work with to surprise my husband with a new truck. Did most everything over the phone then just came in to sign and drive.
My boyfriend was in need of a new truck we had Emmit today and he helped us very much and was very nice!
My experience with my sale person Kevin Beck was amazing. He was very honest and answered all my questions. Kevin guided me to the best vehicle that fitted all my needs.
Bought a vehicle about a month ago. There is now rust that was covered over showing through the fenders and body dents all over the vehicle at which I was told it was checked over and had no rust or dents. I was never even asked to schedule my next service while I was there. My family has been coming here for years but I will not be back as I am now tasked with spending over $1,000 only a month into owning the vehicle
Worked with Jeff Carter today. Purchased 2 vehicles . Jeff is a very honest person and we left with the deal we wanted. The finance staff is straitforward and does everything to keep you within your means. Highly recommend.
I recently traded my Ram 1500 in for a Ram 2500. Jeff was awesome to deal with in this purchase. Honesty is very important to me as a consumer and he did very well instilling and continuing he knows my needs in a truck and appreciates my financial status. I will trade again in three years and expect to see Jeff ready to make the process smooth. I appreciate Jeff's salesmanship and dedication to being a professional! I hope someone in your dealership thanks him for his outstanding service. Terry Hughes- Kennebec Landscaping LLC.
I originally posted this on March 2022 on Google; I’ll be leaving my story as it progresses.
my current vehicle: 2016 Jeep Compass purchased in (Oct 2019) 27,000mi, has now (May 1, 2022) 45,000
”I’m sure we’ll get you right in and out of here” for an oil change and inspection turned into 2 hours and 15 minutes with no heads up. After coming to get me, they then proceeded to attempt to charge me to replace a part covered under my warranty.
$600 of repair and replacement: 12,000 miles in.
Their service has been good thus far, the shuttle service is nice and the video they ... Read More DealerRater - May 2, 2022
Jon was a really great guy and the whole dealership was easy to work with!
This started as a so-so experience that got worse. I had sent an email to an old friend who worked there and because he was on vacation I was immediately bombarded with emails from other sales people. I stopped in by chance because I had to be in Waterville and changed my mind on the vehicle I wanted which shouldn't have really been a issue because my Capitol One qualification was more than $10k higher than the original vehicle and the second one was only $1k more but they insisted on using my Credit Union which had a Vin ... Read More DealerRater - Sep 9, 2021
I worked with Bryan James what a nice man. Told him what I wanted and why and he and the finance dept went over the moon to make this happen. I have never had a car dealership work so hard for me. I will be buying my next one with Bryan again he is very pleasant to work with and so knowledgeable.... just a fantastic experience. Thank You so much.
Service center is a ripoff. Charged me $1500 to fix a starting problem. After being stranded out of state, I found the problem ( a starter relay ) and fixed it myself for $20. They changed my whole fuse box needlessly.
I must say working with Bob was a pleasure. Friendly no no nonsense, and very respectful. I would definitely trust him to help me with another purchase. When you leave feeling win win...what can I say!
My nephew and I traveled 2 hrs north to look at a 2014 Malibu. There was 16 different conversations between Issac and my nephew. We get and he was told that he could only test drive around the lot as it didn’t have a sticker. They do not sticker wholesale cars. Nothing mentioned about this being a wholesale vehicle. We look at the paper after they went through the car… needed all 4 brakes and rotors, oil leak which they can’t figure out where or why, plus many others issues. The car would if had yo be towed out. Don’t you ... Read More DealerRater - Jul 22, 2021
Evan made the experience a pleasant one. I told him what I was looking for. He didn't have it on the lot at the time. He called me a few weeks later to let me know the car I was looking for was now on the lot. He let me know within an hour of the car hitting the lot. Sent me pictures and worked with his manager to hold the car for me until I could go to the dealership and test drive it. The car is amazing. Everything I wanted and more. Evan was great to deal ... Read More DealerRater - Jun 14, 2021
My salesman, Kevin Beck was very pleasant, and also very knowledgeable about the 2021 Buick Enclave that I purchased. I would recommend him, and all at the people at this dealership. Sincerely, Melody Leary
Our second purchase from them. They were helpful, courteous and no pressure. Got us out of a bind with the previous car. Some of the usual tactics like making us wait for long periods of time, but overall better than other dealers we've encountered.
Customer service was outstanding and friendly! My car is beautiful! and my first time car buying experience was awesome! Thank you so much! and Jeff Carter made everything simple for us to understand!
This is the best place you will ever go to buy a car. Fast, friendly and professional service. Will be buying again from them again.and again. Will be referring any and everyone I know to Adam. Thanks.
Got my second vehicle through Nick Souviney. Would recommend him to anyone looking to buy or lease a new vehicle. He walks you through everything thoroughly and makes sure you leave satisfied.
It was a seamless transaction. The staff worked above my expectations, and got me into a vehicle I had been working towards purchasing. It was a great smooth process.
This dealership was fast, friendly, and very helpful throughout the entire process. This was my first car purchase through a dealership and it was the best.
Our experience at Central Maine Motors was exceptional. Our Salesman, Ben, was knowledge and every aspect of the sale from the minute we walked into the dealership till the time we left the next morning with our new vehicle was a pleasant experience.
Best car buying experience ever!!! Will be back. Sales team and management made this transaction great. It’s worth the hour drive to get there!
Thomas Duda was professional, relational, organized, and efficient! We had an excellent experience! They all seemed to work together well and the employees seemed respected! The facility was clean, modern, and well taken care of, down to the small details. They also carried out sanitization methods well.
Great and friendly service. Sales force great. Jon easy to work with. Buying from CMM for over 50 years. Good job everyone. Hope to buy again in the future
I have been an off and on customer of this dealership for about 20 years. I am very satisfied with Kevin Beck our salesman. He was attentive and worked to find a truck that fit our needs and it was no easy task given the pandemic. Central Maine Motors Chevy Dealer has awesome sales and service departments. I would recommend them to anyone looking for a vehicle.
I have done business with Central Maine Motord in the past and have always had a pleasant experience. I wanted to trade my Camry for a used SUV. Bruce Tetrealt was our salesperson. He listened well to our wants and needs and suggested to go on line and pick out vehicles we would like to try out. We did just that. But, a vehicle not on our list caught my eye. We test drove it and the rest is History!! Bruce made it happen for us. A real nice person....we were very comfortable with him. Also, got a good ... Read More DealerRater - Sep 17, 2020
They did an excellent job and will definitely will be going back. I would definitely refer any and everybody else to go there. The customer service and friendliness that came from that place and very satisfying they were very kind and it was a pleasure doing business and also they seemed very helpful as well.
I had the best car-buying experience possible here. My salesman was Thomas Duda, and he went above and beyond! All my best to them!
Awesome experience! Highly recommended! I went in not knowing what I really wanted and the first vehicle I test drove I didn’t want to drive anything else. I wanted it and they made it happen! Thomas made the experience awesome for us!
Am delighted with my 2018 Honda Fit, thanks to Cassie Faulker, who patiently saw me through evaluating other choices. I'd had Toyota Corollas since 1991, but the one I got in 2018 turned out to be too large and too complicated for me. She listened to my concerns and needs and together we found a car that is the perfect "Fit" for me: comfortable, smaller, easier to handle, fewer complicated dashboard choices but still excellent safety, reliability and customer reviews and ratings. She put me at ease and made navigating other make and model options a learning experience and less ... Read More DealerRater - Sep 8, 2020
We just left this dealership after pulling in announced in our diesel dually pulling our big 5th wheel camper and all the dummy lights on the dashboard lit up. My husband explained we were traveling and Brandon got us right in. The service tech was excellent and had everything fixed and us back on the road in three hours. We needed a def pump. Now THAT is good service when strangers pull in and they take care of us right away. Thank you!
Kevin beck was amazing he went above and beyond to help us the hole company did they took care of our issues an upgraded us
Loved my experience here, Adam was beyond helpful to me, he was patient and understanding with my questions and concerns, and made sure to take the time with me that I needed to feel comfortable. I am so happy with my purchase of the 2020 Chevy Equinox
I’ve never bought a car before so this was a big thing for me. Tom made the entire experience easy from the start. Called him on a Friday to tell him what I was looking for and I was signing papers Saturday. Can’t say enough good things about him and the team over there. Gold star service.
This is our 4th lease with the above dealer group and the service has always been excellent ! They have been in business since 1935 so that says it all. Jack & Jo Ann Nivison.
Very pleased with my experience. Very quick friendly procedure! Everything was approved for me on the vehicle I wanted before I even got there like I wanted so time wasn't wasted!
Purchased my last two vehicles at charlies motor mall. Did so because they have good service. I have never had a pleasant sales experience there. I tried charlies 2 times this month. My experience at central maine was better than charlies from start to finish . I chatted on line with 2 women ,both e mailed me back multiple times encouraging me to come in. My salesperson Lance was very helpful and knowledgeable. If he did not know the answer he went and found out.. The first offer of a deal was a descent first offer. Charlies was a low ball offer that ... Read More DealerRater - Jun 22, 2020
Jon was very patient and knowledgable about the 2020 Tahoe I purchased. He went above and beyond my expectations, and made my experience easy and enjoyable. I highly recommend Central Maine Motors, and would go back to Jon in a heartbeat!
As always Central Maine Motors and my salesman Jon Saporita made my car buying experience great! Very friendly and customer oriented:). I will continue to refer my family and friends.
I got an excellent deal and great service at Central Maine Motors during the Covid-19 pandemic. I drove two hours to this dealership because it was the best deal I could find on a GMC Terrain. I am pleased with my purchase.
I couldn’t be more pleased with my new lease on a 2020 Buick Encore GX. Kevin was a wonderful salesman to work with, and even with all the COVID19 restrictions, he made me feel like a valued costumer. I was impressed by the level of professionalism displayed by him and Drew in finance. They both made my experience a pleasant one, and I look forward to giving them future business!
BUYERS BEWARE!!!!!!! Me and my fiance just moved halfway across The country and ended up totaling out our car We then went and bought a 2014 Jeep Compass from them that lasted 32 days before the rear end was gone, the transmission was gone, and we were having motor issues only to be told by them that there was nothing that they could do that they could give us a 20% off on parts and laughed at us. We will not ever go here again in our life and hope that all others stay far away!!
Do not trust them! Well, duh, right? How naive am I to expect a used car dealer to be true their word. I certainly won't return there.
Excellent experience at Central Maine Motors Chrysler/Dodge. Jake was a pleasure to work with. I went in knowing what I wanted and he helped me make it work! Will definitely be going back for my next vehicle purchase!
Had a great experience at central Maine auto group , Thomas Duda our salesman did a great job throughout the entire experience . As well as the rest of the staff from financing , to getting the car detailed before I drove it off the lot . overall I would highly recommend this dealership !
I checked them out and found they were one of the best dealers I have encountered. I will be a repeat customer for years. There is a different feel there. If you get tired of the smoke and mirrors as I was, give Central Maine Motors a shot! From Sales to service you won’t be disappointed.
we had to trade after buying a car 7 months ago from the same place they worked with us and made the process very easy.
Adam my sales person was awesome and the dealership went above and beyond to find the exact vehicle I wanted without complaining or making me feel as if I was being a burden.
My family and I were treated with the upmost professionalism and kindness. We never felt rushed or pressured, and Bob kept us in the loop with price drops (used car) and loan information. I would encourage anyone that is car shopping to seek out Bob Van Gorden for a pleasant and cost effective experience.
We recently bought a 16 tundra crewmax. Bob worked with us to get the price to a point that fit our budget. I would recommend anyone to use Bob with their next purchase.
Bob was fantastic. Very easy to negotiate with and not pushy in the slightest. He knew his job very well and put our minds at ease on everything. We will be back.
Awesome experience . Kevin Beck helped me find my perfect Jeep! I 💜💜 it!Not only did I purchase a new vehicle but my daughter also purchased a new Jeep as well!
Central Maine motors was great to work with. The sales people were knowledgeable, helpful, and very nice. They made sure that the car was detailed and perfect before leaving the dealership. They treated me like a person and not just another number. They were amazing and I will definitely go back to them when I need another car.
They didn't tell about damage. salesman told my wife and i that it had 11 months left but didn't. Had to buy 600.
We never felt any pressure to buy. Thomas was there to help us out and make the buying process as smooth as possible for us. He had the car ready for us to look at, let us try a few others, and was there to answer any questions. But I never felt like we were just another sale. Instead, he made us feel like a valued customer. Drew helped with the finance, and he was a pleasure as well
I returned to Central Maine Motors for my second round of vehicle leasing. The customer service and attention to detail is wonderful. Very glad to have found a lease on a Toyota RAV4 that suited my needs.
I am a returning customer at Central Maine Motors. Bob is always helpful and prepared to answer any questions I have. He truly makes the process easier, and I couldn’t be happier with my Toyota!
We were looking for a base model 2019 Toyota Tacoma and Bob was able to find us one at a very reasonable price. He was a pleasure to work with and we love the truck.
My husband is very pleased with the 2018 RAV4 we purchased recently from Bob..He desperately needed to get rid of his 2009 Grand Caravan but kept hanging on.. No fishing down dirt roads until next summer with this SUV. Bob was patient and of the 4 2018's available felt this was the best one for us. We only wish Bob was a Philadelphia Eagles fan like Ryan but he may come around.
Ben Plaisted is one of the most welcoming, friendly, and professional sales people I have ever worked with. I have purchased two vehicles from Central Maine Motors working with Ben, and each experience was relaxing and pressure free. Lastly, all staff I encountered were equally as welcoming, friendly, and professional. Great team!
Phil Roy gave me his card and I contacted him when I was ready to purchase a vehicle. From beginning to end it was a relaxed, no pressure, no stress experience.
While waiting for the vehicle to be ready I purchased heavy duty mats and a cargo mat to protect the carpeting. When the vehicle was ready, Phil took the time to put the mats in my Rav4 XLE. I appreciate this kind of low key sales. Not once did I feel as though I was being pressured to purchase something I did not want. This is what keeps me ... Read More DealerRater - Aug 22, 2019
Bob was prepared and ready to help me find what I was looking for. He did not use high pressure tactics nor did he try to up sell me. I felt he wanted me to be comfortable with the purchase I was making.
From the moment I began looking to the moment I drove off the lot in my new to me Jeep I was impressed with the service I received from Lenny St. Pierre. Being on a limited budget I knew the chances of finding a vehicle of any quality would be slim. Lenny sat down with me and began looking. He read over his list of cars, finding one that was in my price range, but he didn’t think it would work with my disabilities. He found another but he thought the mileage was too high. When we settled on ... Read More DealerRater - Aug 8, 2019
I requested an internet quote on a new Chevrolet Silverado. The initial response was good. The sales person got back to me within a few hours. We discussed the new vehicle and my desire to trade my current vehicle. I returned more information to the sales person concerning my trade in. Within a few hours I had a proposal. I had some questions concerning the proposal which took almost a couple days to get answered. We were able to agree on a fair purchase price. I didn't realize until I was 10 miles from the dealership this was not a ... Read More DealerRater - Aug 4, 2019
I was called a "ghost" for having no credit, luckly my amazing boyfriend had good enough credit for me to get a 2013 dodge ram. Bob van gorden was amazing & funny as well. 🙂 was a pleasure working with him
My husband and I have always bought from Central Maine. When it was our daughters turn I introduced her to Bob. She now has a great 2016 Malibu. As always, Bob was a pleasure to do business with.
Derek Burbank of central maine motors auto group did an amazing job of making my purchase of the 2016 Wrangler very fun, efficient, and within my budget.
Thank you! I am so happy with my new 2019 Equinox! You made my new car purchase smooth and easy. I couldn't ask for more.
Our experience at Central Maine Motors was one that would bring us back. We drove in to look and ask a couple of questions and the salesman, Bob Van Gorden, was so pleasant, willing to answer all the questions we had and not the least pushy. We went from looking to buying because of his sales approach.We had two grandchildren with us who he paid extra attention to all while expediting the sale. I would recommend Bob Van Gordon and Central Maine Motors to anyone.
Bob was extremely helpful. I live pretty far away and he helped me find the exact Rav4 that I wanted with everything I wanted it to have in a timely manner and through phone calls, emails, and texts. He always got back to me when he said he was going to which I can't say the same for the other dealerships I was talking too. He was always kind and polite. Buying a new vehicle is never fun but Bob was honest with me and gave me a great deal. Couldn't be happier and will recommend him to ... Read More DealerRater - Jul 11, 2019
Cassie made the buying experience so easy. She listened to what I wanted and was ready to help me find exactly that. Cassie is positive and energetic in getting the customer what they want. This is my second time buying a vehicle with Cassie's help. I would recommend her to everyone!!!
Bob was very patient, honest and very helpful! He went above and beyond to make sure all of our questions were answered and that we felt comfortable with our choice. He went out of his way to make this as easy as possible. I would definitely recommend him to anyone.
I have purchased 8 vehicles from this dealership and this will be my last time. They advertised a vehicle that they didn’t have yet and then drag their feet once it arrives. Once the sale was final they sold it to me with an empty tank of gas. Now I am still waiting on a part that was promised to me last week.
Needed to buy a used car in good condition. The car was from 2012, no reported accidents or issues. We were assured the car was inspected and to be in perfect condition. A month after it was bought it started to make loud noises, I called the dealership repeatedly explaining the issue and I kept being redirected and promised to get a call back which I never did. I kept getting connected to Derek who seemed completely clueless on the issues I was having and never gave me a call back and each time I would call he would pretend this ... Read More DealerRater - May 23, 2019
I originally dealt with Zach over the phone, then in person. I was very much impressed with his professionalism and handling of our car buying situation. He kept us informed at each turn and made sure that we were included in each and every decision. I would highly recommend Central Maine Motors to my family and friends and will be back to see them again.
We wanted a truck that they didn’t have on their lot. Our salesman Tom was excellent, he kept at it until he found the truck we wanted. He was able to get it for us from a dealership in NH and the price stayed the same as he had originally quoted us even tho it was a locate. Tom was pleasant and good to work with. We will buy from them again. Plus NO DOC FEES!!
Great car and great experience. Enjoyed working with Zach. He was great. Don’t like that I have to type a certain number of words.
They go the extra mile. One phrase that comes to mind when I think of my recent purchase from Central Maine Motors. My sales rep Ben Plaisted found plenty of options in both the vehicle I wanted/needed and the financing to secure the purchase. I was allowed to test each one out on my own and get the feel of it, and properly evaluate each SUV. Not only was each well-serviced, the one I purchased was in showroom condition. He even came in on his day off to make sure I was able to get the vehicle I wanted, ... Read More DealerRater - Mar 29, 2019
I had a great truck buying experience at Central Maine Motors. Zach Bradley took the time to help me find a truck that was just right for me. I highly recommend Zack at Central Maine Motors Chevrolet if you are in the market for a new or used vehicle. You won't be disappointed. Michael Heavener Happy Customer
We bought two cars there in 2016. A 2016 Fiat 500X Trekking and a 2010 Infiniti EX35. We have tried to have all service taken care of there. We grew tired of the near-constant mechanical sues with the Fiat and sought to trade it in in 2018. The Infiniti, still running great, was getting up in mileage (92000) so we decided to trade both cars in. They offered us $10,000 on a trade for the Fiat toward a $23,000 car, and only $6,000 trade in on the Infiniti (which had an average trade in of $11,700) toward a $26,000 car. Obviously, we declined to trade. Purchased at Powers, where we ... Read More DealerRater - Mar 9, 2019
Great customer service when dealing with Zach Bradley. Service and parts department are both friendly and easy to deal with making it an all around great dealership.
Thank you Jon, and Central Maine Motors team, for your professional and friendly service. From our first phone call with Jon, his attentive, but non-pushy service, to assisting us with setting up On Star and My Buick app, it was an experience worth repeating.
Zach Bradley was extremely helpful and enthusiastic helping with options before "deal" and final paperwork out-the-door. Thanks also to initial contact Ben Plaisted.
Zach Bradley and all of the staff personnel I dealt with, were very personable and professional. All questions were answered to their fullest. The service and maintenance departments were clean and very well maintained. At no time did I feel rushed or hasseled...it was a very pleasant experience and I'm very satisfied with my purchase.
Exceptional service at this dealership. Very accommodating and friendly. Works with you to get you exactly what you want. We've used them before and will continue to purchase our trucks here
The personnel in this dealership are the best! Helpful, courteous, professional, and friendly all the time! They will work with you to get you the best deal and service around!
The whole process was made easy. The dealership atmosphere was professional, no loud music, no pushy salesman. Our sales person, Dereck Burbank was very knowledgeable. He was totally focused on what our needs were for a new vehicle. He even gave us a tour of the facility, making us feel that he appreciated our business. Derek exceeded our expectations.
Great service from Derek Burbank. Took his time to look at different vehicles with me and explained my options. Definitely will come back for future business!
Lea Baird and Nick Souviney (and both of the Finance Managers who worked with us while we were there) were wonderful - they were helpful, attentive, and thorough and went above and beyond to make sure we were well taken care of and informed about our vehicle. Note: The only option for the make of car we were getting was a Buick or Chevy, but we leased a Toyota Tacoma.
I got a new truck they even switched it over to my snow tires when I picked it up so I didn,,t have to come back later on
Our salesman Ben Plaisted was awesome! He was friendly, knowledgeable, and patient. First time at this dealership and the experience was great! We will recommend them to everyone.
Cassie was great to work with. She went over and beyond what we expected a salesperson to do. Always friendly and had our best interest at heart...this is the 2nd vehicle we have purchased from her.
My sales person cassie Faulkner was amazing I felt at home with her like she was family and wanted nothing but the best for me and wanted me happy with my choice my award goes to the entire staff great work great team
HORRIBLE SERVICE! No accountability! Nobody returned phone calls, nobody communicated, noboy accepted responsibility for actions. I have never had such awful service! I suggest documenting all interactions because they will not accept responsibility for their mistakes. Learn from me!